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Support

Questions, bugs or activation trouble: write to us and a person will answer.

support@321audio.com

We usually reply within 2 business days. Tell us your order number (for a purchase), your Mac and macOS version, your DAW and its version, and the app's version.

Common questions

Lift doesn't show up in my DAW
  • Ableton Live: Settings › Plug-Ins, turn on Use VST3 Plug-In System Folders and click Rescan.
  • Logic Pro: Lift is an instrument. On a Software Instrument track, open the instrument slot › AU Instruments › 321audio › Lift. Not there? Settings › Plug-in Manager, select Lift and click Reset & Rescan Selection.
  • Still missing: check that Lift.vst3 is in /Library/Audio/Plug-Ins/VST3 and Lift.component in /Library/Audio/Plug-Ins/Components, or run the installer again.
Which Macs and DAWs does Lift work with?

Lift comes as VST3 and AU, for macOS 11 or later, on Apple Silicon and Intel Macs. There is no AAX (Pro Tools) or Windows version yet.

Where is my license key?

It's shown on screen right after checkout and emailed to the address you paid with. If you have an account, it's also on your account page. Lost it? Email us the address you paid with and we'll send it again.

How do I activate Lift?

In Lift, click Demo · Activate at the top of the window, paste your key and click Activate. It needs the internet for this step only. Step by step

My key isn't accepted
  • Key not found: paste it again, with no spaces or other characters around it.
  • Already active on 3 computers: a license works on up to 3 Macs at a time. Free up one you no longer use, or write to us if that Mac is gone.
  • Can't reach the activation server: check your connection and try again. A firewall or VPN may block api.321audio.com.
Why does Lift play a short noise?

That's the demo: without a license, everything Lift plays or exports carries a short noise every few seconds. Activate in the same install and it's gone.

Can I get a refund?

Yes, a full refund within 14 days of purchase, for any reason. Email us your order number or the address you paid with. Paddle, our reseller (the name on your receipt), sends the money back to your original payment method. Refund policy

I changed my email or can't get into it

Write to us from any address you can use, with your name and, if you have it, the order number from your Paddle receipt. We'll find your purchase.